Customer Feedback Please Confirm Your Information BelowFirst Name *Last Name *Company Name *Phone Number *Email Address *Survey Participation Date *On Site Service VisitOn Site Service Date *Overall SatisfactionHow satisfied are you with your overall experience with AML3D?1 = Not at all10 = Awesome!012345678910Likelihood to RecommendHow likely are you to recommend AML3D to a friend or colleague?1 = Not at all likely10 = Extremely likely012345678910What is the primary reason for the score you gave in the Likelihood to Recommend rating above?Overall Ability of the AML3D service technician1 = Incompetent10 = Highly Skilled Technician012345678910Timeliness of the On Site Service1 = Poor10 = On Time012345678910Overall service including remote support prior to the on site service visit1 = Poor10 = Excellent012345678910Improvement SuggestionsWhat can we do to improve your experience with AML3D?Additional CommentsDo you have any additional comments or suggestions?System Installation SurveyOverall SatisfactionHow satisfied are you with your overall experience with AML3D?1 = Not at all10 = Awesome!012345678910Likelihood to RecommendHow likely are you to recommend AML3D to a friend or colleague?1 = Not at all likely10 = Extremely likely012345678910What is the primary reason for the score you gave in the Likelihood to Recommend rating above?Quality of the AML3D installed ARCEMY® System?1 = Poor10 = Excellent012345678910Timeliness of delivery1 = Poor10 = Excellent012345678910TrainingHow would you rate the training provided to your team after Installation & Commissioning?1 = Poor10 = Excellent012345678910Customer Service and Support1 = Poor10 = Excellent012345678910Improvement SuggestionsWhat can we do to improve your experience with AML3D?Additional CommentsDo you have any additional comments or suggestions?Part Print SurveyOverall SatisfactionHow satisfied are you with your overall experience with AML3D?1 = Not at all10 = Awesome!012345678910Likelihood to RecommendHow likely are you to recommend AML3D to a friend or colleague?1 = Not at all likely10 = Extremely likely012345678910What is the primary reason for the score you gave in the Likelihood to Recommend rating above?Quality of the AML3D printed part?1 = Poor10 = Excellent012345678910Customer Service and Support1 = Poor10 = Excellent012345678910Value for Money1 = Poor10 = Excellent012345678910Improvement SuggestionsWhat can we do to improve your experience with AML3D?Additional CommentsDo you have any additional comments or suggestions?ARCEMY® AcademyWhat specific aspects of the ARCEMY® Wire Additive Manufacturing system would you like to learn more about? *(e.g., system operation, material selection, troubleshooting, maintenance, advanced techniques, etc.)Are there any particular features or functionalities in WAMSoft or AMLSoft that you’d like to explore in-depth? *(e.g., simulation, process optimization, slicing, toolpath generation, post-processing, etc.)What real-world applications or projects would you like to see demonstrated or practiced using ARCEMY® or its software? *(e.g., aerospace components, automotive parts, artistic designs, prototyping, etc.)Do you have any additional suggestions or topics you’d like us to cover in future sessions? Submit Feedback
